I Lost a Sudbury Customer Over $20 — And It Taught Me Something About This Business
Partway through last season, a customer in Val Caron called me to say she was going with someone else. She’d been with us for two seasons — standard biweekly cutting, consistent, no issues on either end. I asked her what drove the decision. “They quoted me $20 less per cut.” I thanked her, wished her … Read more