new customer lawn care Sudbury

Why I Always Call New Sudbury Customers Two Weeks After the First Visit

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Ryan Lingenfelter making a follow up phone call to new Sudbury lawn care customer two weeks after first visit

I’m Ryan Lingenfelter — owner of Cutting Edge Lawn & Landscaping in Garson, Ontario. There’s a call I make to every new customer two weeks after their first service. Not a sales call. Not a “how are we doing, would you like to refer a friend” call. A specific check-in with specific questions, timed deliberately … Read more

The Hardest Conversation I Have With New Sudbury Customers — And Why I Have It Every Time

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Ryan Lingenfelter having honest conversation with new Sudbury customer at their property

There’s a conversation I have with almost every new customer, usually on the first property walk, that I’ve never heard another lawn care company in Sudbury describe having. And I think that says something — not about me specifically, but about how the industry tends to work and why a lot of homeowners end up … Read more