The Sudbury Customer Who Did Everything I Said — And Still Wasn’t Happy

Improved residential lawn Greater Sudbury Ontario homeowner expectations gap

Most of the stories I tell are about lawns that turned out well and homeowners who were thrilled with the result. This one isn’t that story. I want to tell it anyway, because I think it taught me something important that the success stories don’t. Her name is Heather. She lives in a subdivision in … Read more